Frequently Asked Questions
We've prepared answers to the questions we hear most often. If you don't find what you're looking for here, please visit any of our stores or contact us.
How often should I have my eyes checked?
We recommend adults have an eye exam every one to two years, and annually after age forty. Come in right away if your vision worsens or if you experience headaches while reading or working at a computer.
How often should I have my eyes checked?
We recommend adults have an eye exam every one to two years, and annually after age forty. Come in right away if your vision worsens or if you experience headaches while reading or working at a computer.
How long does an eye exam take? Do I need to make an appointment?
Typically 20 to 45 minutes, depending on the complexity of the exam. We recommend booking in advance—online, by phone, or directly at the store. If you book online, you'll receive a reminder by SMS and email one hour before your appointment.
What is biometric eye examination?
The DNEye® Scanner by Rodenstock measures your eye at over 7,000 points. This data is used to create custom biometric lenses. We offer this service at Obchodná 57 in Bratislava, Senica, and Vrbové.
Do you provide eye exams for children?
We examine children aged 15 and older when accompanied by a parent. For younger children, we make glasses based on a prescription from a pediatric eye specialist.
How quickly will my glasses be ready?
Glasses with in-stock lenses are made quickly at 11 of our locations, often while you wait. Custom and progressive lenses are made to order; we will inform you of the timeline when you place your order.
How long does it take to adjust to progressive lenses?
Most people adjust within a few days. We offer a one-month adaptation guarantee for progressive glasses.
Can I have new lenses fitted into my old frames?
Yes, if the frame is in good condition. We will assess this directly at the store.
Do you repair glasses bought elsewhere?
Yes, we carry out repairs in our own workshop. However, repairs on glasses purchased elsewhere are done without warranty.
Where can I have contact lenses applied? Can I wear lenses if I have astigmatism?
Application services are available at Obchodná 57 in Bratislava and in Senica. Yes, toric contact lenses are designed for astigmatism.
Does insurance contribute toward glasses?
Yes. VšZP offers up to €100 from the MAXI Health Wallet for children and adults, Dôvera provides up to €100 for children's glasses through the Healthy Eyes benefit, and Union offers €70 annually for glasses for children under 18.
Do you have a loyalty program?
Yes, you can download the IMOOPTIK loyalty app with discounts and cashback for free. It launches on January 1, 2027.
